Hope+ is our premium service that connects you to licensed healthcare providers for personalised health advice. It’s ideal when you need more than just general information. Skip a long line and get attended to by a healthcare provider within minutes.

Yes! Hope AI remains 100% free. You can chat with it anytime for trusted, general health advice. Hope+ is only for when you want to speak to a real health professional.

We have simplified the consultation rate to a flat fee of UGX 25,0000.

We work with real, licensed professionals in Uganda — including doctors, clinical officers, and pharmacists — depending on your need.

Once you book your appointment, we’ll guide you on how to pay safely using mobile money.

You’ll be connected to a healthcare provider shortly after payment is confirmed.

Yes. We take confidentiality seriously. Your health details are only shared with the provider you’re consulting — never misused.

If a consultation hasn’t started yet, yes — just message us. But once you’ve been attended to, we can’t offer refunds.

You’re always welcome to continue chatting with Hope AI for free or submit a form that may take up to a week to get an answer. We’re here to help however we can.